Overview

This page explains how to access your Netcoins account: basic sign-in flows, two-factor authentication (2FA), mobile login, common problems and how to recover access safely. Follow the steps below carefully and always protect your login credentials.

How to sign in (Web)

  1. Open your browser and go to the official Netcoins website (enter the address manually to avoid phishing).
  2. Click the Sign In or Login button (usually top-right).
  3. Enter the email address associated with your account and your password.
  4. If prompted, complete a captcha challenge and click Continue.
  5. If you have 2FA enabled, enter the temporary code from your authenticator app or SMS (if SMS is enabled).
Example: Email: you@example.com | Password: ••••••••

How to sign in (Mobile app)

The Netcoins mobile app follows the same basic flow: open the app, tap Login, supply your email and password, then complete 2FA if required. Ensure your app is updated to the latest version from your device’s official app store.

Two-factor authentication (2FA)

2FA adds an important extra layer of security. Common options:

  • Authenticator app (recommended): Google Authenticator, Authy, or similar.
  • SMS codes (less secure): receive codes via text message.

Keep backup codes stored in a secure place in case you lose access to your authenticator app or phone.

Common login issues & quick fixes

  • Forgot password: use the “Forgot password” link on the login page to request a reset email. Follow the instructions exactly and set a strong new password.
  • No 2FA device: use your saved backup codes or follow the platform’s account recovery steps. You may need to contact support and verify identity.
  • Account locked: too many failed attempts often trigger a temporary lock — wait the cooldown period or contact support.
  • Browser problems: clear cache/cookies, disable extensions (especially ad-blockers) or try an incognito window, then attempt login again.
  • App errors: update the app, restart your device, or reinstall the app if problems persist.

Security best practices

  • Use a unique, strong password and a reputable password manager.
  • Enable 2FA via an authenticator app — not SMS when possible.
  • Never click links in unsolicited emails. Manually type the exchange URL into your browser.
  • Regularly review account activity and withdraw funds to cold storage if you need long-term security.

Need help?

If you cannot regain access after trying the steps above, contact Netcoins customer support through the official website’s support or help center. Be ready to provide account verification details — but never share your password, 2FA codes, or full backup codes with anyone.

Visit Help Center

FAQ

How long does a password reset take?
Most reset emails arrive within minutes; check your spam folder. If you don’t receive one after 30 minutes, contact support.
Can I change my 2FA method?
Yes — in account security settings you can switch or reconfigure 2FA, but you’ll typically need access to your current method to make the change.